Our contact details
We look forward to your message and feedback. Please fill out the following form.
+49 (0)2131 2019077
info@onehome.de
Customer service available on weekdays from 9:00 a.m. to 4:00 p.m.Frequently Asked Questions
Not entirely happy with your order? No problem!
You can easily return your items within one month .
Simply contact our customer service using the contact form above or send an email directly to info@onehome.de . Please also provide us with your order details and your full name so we can assign your order.
We will then send you a free DHL return label , which you can conveniently hand in at any DHL branch or Packstation .
No printer? No stress!
On the return label you will find a QR code that you can use to drop off your parcel paperlessly .
As soon as we receive your return, we will refund your purchase price – quickly and easily.
As soon as your order is shipped, you will receive an email with a tracking link.
This allows you to see where your package is at any time. 🚚💨
Unless otherwise stated, you will usually receive your order within 1 to 3 business days.
Did you make a mistake or do you want something else?
If your order has n't been shipped yet, please contact our support team immediately – we'll take care of it!
Unfortunately, changes are no longer possible after shipping, but of course you can simply return the goods after receipt or refuse to accept them.
Oh no, of course that shouldn't happen! 😕
Please send us a photo of the damage or incorrect item by email to info@onehome.de . Please also include your order details and your full name so we can identify your order.
Our team will look into it directly and quickly find a suitable solution
No bill in your mailbox? Here's what to do:
- Check your spam/advertisement folder – sometimes it ends up there.
- Check your email address – was everything correct during checkout?
If the invoice is still missing, please contact our customer service . We will then resend it to you as a PDF .
• via the contact form (above)
• or directly by email to info@onehome.de
Yes.
We use SSL encryption and modern security standards to ensure your data is protected.
Don't worry, your information is in good hands with us. 🤝
You can easily have your package delivered to a DHL Packstation or post office .
It is important that you provide the following information when completing your purchase:
- Your postal code (you can find it in your DHL app or on your DHL customer card)
- The number of the Packstation or post office
This allows DHL to clearly identify your package and you will receive a notification as soon as it is ready for collection.
Tip: Make sure the information is complete and correct – then the delivery will go smoothly. ✅
Don't worry—everything will be shipped! 🚚
Depending on size, availability, or warehouse location, your order may be shipped in multiple packages .
This way we ensure that you receive your items as quickly as possible .
So if you have only received part of it: The rest will follow shortly – you will receive a separate tracking number for each package.