Our contact details
We look forward to hearing from you and receiving your feedback. Please fill out the following form.
+49 (0)2131 2019077
info@onehome.de
Customer service available on weekdays from 9:00 a.m. to 4:00 p.m.Frequently Asked Questions
Not quite happy with your order? No problem!
You can return your items easily within one month.
Simply contact our customer service via the contact form above or directly by email at info@onehome.de. Please also provide your order details and your full name so that we can match your order.
We will then send you a free DHL return label, which you can conveniently drop off at any DHL branch or Packstation.
No printer? No stress!
You will find a QR code on the return label that allows you to drop off your package paperlessly.
As soon as your return has reached us, we will refund the purchase amount – quickly and easily.
As soon as your order is shipped, you will receive an email with a tracking link.
This allows you to see exactly where your package is at any time. 🚚💨
Unless otherwise stated, you will usually receive your order within 1 to 3 business days.
Did you make a mistake or would you like something else after all?
If your order has not yet been shipped, the best thing to do is contact our support team immediately – we will take care of it!
Once it has been shipped, unfortunately, no further changes can be made, but of course, you can simply return the items after receipt or refuse delivery directly.
Oh no, that should certainly not have happened! 😕
Please send us a photo of the damage or the incorrect item via email to info@onehome.de. Please also provide your order details and your full name so that we can locate your order.
Our team will look into this immediately and find a suitable solution quickly
No invoice in your inbox? Here is what to do:
-
Check your spam/promotions folder – sometimes it ends up there.
-
Check your email address – was everything correct at checkout?
If the invoice is still missing, please reach out to our customer service team. We will be happy to resend it to you as a PDF immediately:
• via our contact form (above)
• or directly by email at info@onehome.de
Yes.
We use SSL encryption and modern security standards to ensure your data is protected with us.
Don't worry, your information is in good hands with us. 🤝
You can have your package conveniently delivered to a DHL Packstation or post office branch.
It is important that you provide the following information during checkout:
- Your postal number (can be found in your DHL app or on your DHL customer card)
- The number of the Packstation or post office branch
This allows DHL to clearly identify your package, and you will receive a notification as soon as it is ready for pickup.
Tip: Make sure that the details are complete and correct – then the delivery will go smoothly. ✅
Don't worry – everything will be shipped! 🚚
Depending on size, availability, or warehouse location, your order may be sent in multiple packages.
This is how we ensure you receive your items as quickly as possible.
So, if you have only received a part of your order: The rest will follow shortly – you will receive separate tracking information for each package.