Cancel contract

Right of withdrawal for the sale of goods

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within one month without giving any reason.

The withdrawal period is one month from the day,

• on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly;
• on which you or a third party designated by you, who is not the carrier, have taken possession of the last good, provided that you have ordered several goods as part of a single order and these are delivered separately;

In order to exercise your right of withdrawal, you must inform us (One Home GmbH, Vinhovenweg 28, 41564 Kaarst, Phone: 021312019077, Email address: info@onehome.de) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, although this is not mandatory.

You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website (www.onehome.de). If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g., by email).

To meet the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.

You must return or hand over the goods to us or to One Home, Philipp-Reis-Straße 4, 63128 Dietzenbach, without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.

We bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics, and functioning of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

• for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
• for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
• for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
• for the supply of newspapers, journals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

• for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
• for the supply of goods if these have been inseparably mixed with other goods after delivery due to their nature;
• for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.